Refund policy

The 90-Day Money-Back Guarantee:
We offer a full 90-day money-back guarantee if you are in any way unsatisfied with your purchase. This guarantee ensures you can shop with confidence, knowing that your satisfaction is our priority.

How to Request a Return:
To return your product, please email us at support@backbraced.com or send us a message through our website contact form. Our Customer Support team will guide you through the return process.

Return Conditions:

1. Items need to be free from damage, though normal signs of use are acceptable.

2. Returns must be initiated within 90 days of your order, and proof of shipment must be provided.

3. Returns must be sent to the address provided by Customer Support. 

Shipping Your Items Back:
Return shipping is handled by the customer. Please use the address provided by Customer Support and keep proof of shipment.

Refund Process:
Once we receive your returned items and complete the inspection, we will process your refund to your original payment method within 10 business days.

Size Exchanges:
If you wish to exchange your brace for a different size, please contact us at support@backbraced.com and we will help you further.